Frequently Asked Questions - General
  • Who is VITA Products, Inc?

    VITA Products, Inc., founded by David Waxman and Jason Brown, started with an idea that emerged one early morning in 2007. Jason headed out on a 10K run, and as he jogged along winding roads and around blind corners, “what ifs” were on his mind. He had left the house without money and ID, and hadn’t left a note regarding where he was running. What if there was an accident or he was knocked unconscious, how would he be identified? What if emergency personnel didn’t have access to his health records? What if his family didn’t know he was injured? What if?

    Jason arrived home safely, but was determined to find a solution. Jason teamed up with David Waxman and they sought to take the utilitarian ID bracelet to the next level with the VITAband. And so VITA Products Inc. was born.

    “Runners, bikers and other sports enthusiasts regularly demand more from themselves,” says David. “they also expect more from the products they purchase.” “We wanted to create a stylish, versatile, durable, rugged, solid identification bracelet that would deliver the critical health information electronically that medical personnel need in the event of an emergency,” explains Jason. “With the added feature of prepaid Contactless Payments by Visa payWave, the VITAband ‘works harder’ and offers the flexibility and convenience of making purchases with a simple wave of the wrist. VITAband delivers peace of mind and convenience in a cool, hip bracelet.”

  • What is a VITAband?

    Acting like a medical ID bracelet, a VITAband provides medical professionals with the information you’d want them to have in the event of an accident:

    • Identification
    • Relevant medical history/information
    • Emergency contacts

    Access to this vital information helps ensure you get the care you need in an emergency.

  • What is the difference between VITAband and other ID bands?

    Co-founders Jason Brown and David Waxman sought to take the utilitarian ID bracelet to the next level with the VITAband. In the event of a serious emergency, knowing more than just a person’s name can be the difference between life and death. The VITAband links to an online electronic health record called the Emergency Response Profile (ERP). The ERP is created by the user and includes critical information such as emergency contacts, allergies, health conditions, etc.

  • Are VITAbands guaranteed?

    We want our users to be 100% satisfied with their VITAband purchase. Should there be any issue with your VITAband, we will replace the band and/or provide a full refund at any time.

  • Why wear a VITAband?

    A VITAband is for anyone looking for peace of mind and convenience. Hundreds of thousands of people are injured each year, many of whom are not immediately identified. The VITAband is a simple and safe solution that allows you to work out worry-free.

  • What is a VITAnumber?

    The VITAnumber is the unique numerical identifier printed on your VITAband that is individually assigned to each user.  The VITAnumber links the user to his/her Emergency Response Profile (ERP).  Unlike other ID bracelets, which print all your personal information on the band, the VITAnumber anonymizes your personal information until it’s needed.

  • What is VITAband’s return policy?

    If you are not satisfied with your VITAband at any time after purchase, you can return it for a full refund or exchange.

  • What is VITAband's return policy?

    If you are not satisfied with your VITAband at any time after purchase, you can return it for a full refund or exchange.

  • What is Microsoft HealthVault and what does it have to with VITAband?

    Microsoft HealthVault is the leading provider of universal health record technology. A HealthVault account allows you to collect and store your health information from many sources (e.g. different doctors, hospitals etc.) in one location. If you desire, you can create a HealthVault account using the information you have input in your VITAband Emergency Response Profile. Conversely, if you have an existing HealthVault account, you can import that information into your VITAband Emergency Response Profile with a single click.

    The user is under no obligation, however, to link to Microsoft HealthVault in any way.

    If you would like additional information about Microsoft HealthVault, visit http://www.healthvault.com.

  • Who can I call if I have a problem with my VITAband?

    Should you have any issues or questions regarding your VITAband, feel free to contact us through our website at https://www.vitaband.net/contact. We respond to your email inquiries as quickly as possible.

  • Does VITAband license its technology?

    VITAband does partner with other companies to license our patented technology and platform. If you are interested in learning more about licensing and/or OEM opportunities, please direct your inquiries to .(JavaScript must be enabled to view this email address).

  • Are VITAbands waterproof?

    Yes, the VITAband is completely waterproof.

  • Are VITAbands unisex?

    Yes, the VITAband is unisex and was ultimately designed for anyone seeking convenience and peace of mind.

Frequently Asked Questions - Emergency Response
  • Is the information I input on my ERP secure?

    Vita Products, Inc. endeavors to safeguard and protect your User Information whether it is stored online or offline.  We have security measures in place to protect against the loss, misuse, and alteration of User Information under our control.  We employ encryption technology in an attempt to prevent your User Information from being intercepted during transmission over the Internet.  The Website also requires that you use a Web browser that supports 256-bit encryption. Our website also uses a Secure Sockets Layer (SSL) protocol.  As an added security precaution, all User Information is kept on a physically separate server with firewalls to help prevent intruders from gaining access.

    Although VITA has implemented these extensive measures to help protect your User Information, no technical measures are guaranteed to prevent unauthorized access, use, or disclosure of your User Information, and VITA makes no such guarantees.  No method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, while we strive to use commercially acceptable means to protect Your User Information, we cannot guarantee its absolute security.

  • How is my identification and health information accessed in an emergency?

    First responders are trained to look for identifying information upon arriving at the scene of an accident. The VITAband acts like a dog tag or ID bracelet.  Each band has an identifying number linked to your Emergency Response Profile. The first responder can access the information you have stored in your Emergency Response Profile by calling the VITAband Telephone Access Center.

  • What is an Emergency Response Profile?

    The Emergency Response profile houses all the personal information you would want to share with a first responder in the event of an accident. The profile contains critical identification information including: name, address, emergency contacts, medications, allergy notification, relevant medical history, relevant insurance information etc. The user can include as much or as little personal information as desired.

  • What information is included in the ERP?

    The user can include as much or as little personal information in the ERP as desired. There are a number of categories that can be populated including: name, address, emergency contacts, medications, allergy notification, relevant medical history, relevant insurance information etc.

Frequently Asked Questions - Closing Payments

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